1. General Refund Conditions

1.1. In accordance with applicable consumer protection legislation, a consumer has the right to withdraw from an online purchase within 14 days. However, when purchasing digital content and instant-access services (purchasing Credits, unlocking additional photos, unlocking contacts, activating Premium/VIP access, activating and auto-activating profiles), the User explicitly confirms their consent to the immediate provision of the service prior to making the payment and knowingly agrees that the service is considered fully rendered at the moment access is granted or credits are credited to the balance, as a result of which the right to withdraw from the purchase is lost. 1.2. Funds for purchased and already used virtual currency (Credits) are non-refundable. 1.3. Credits can be purchased via bank card or mobile commerce. The procedure and timeframe for reviewing disputes may vary depending on the payment method: when paying via carrier billing, a dispute may also be initiated through the User's mobile network operator in accordance with its terms of service.

2. Virtual Gifts

2.1. Credits deducted for sending a virtual gift to another User are non-refundable, as the gift is considered delivered to the recipient at the time of sending, and a portion of its value is immediately credited to the recipient's Earned balance. 2.2. This Policy does not apply to the Star role Earned balance and payouts made to the User following verification and a withdrawal request: such payouts constitute remuneration rather than a purchase, and are governed by sections 4–5 of the Terms of Service.

3. Exceptional Cases for Refunds

3.1. Refunds are possible if:

• A double charge occurred due to a technical error of the payment gateway or mobile operator;

• The service was not provided due to a technical failure on the part of the Platform (credits were not credited to the balance);

• The payment was made as a result of confirmed unauthorized access to the User's account (provided that supporting data is submitted). 3.2. No refund is issued if access, credits, or functionality were actually provided and used by the User, except in cases expressly provided for by applicable consumer protection legislation.

4. Procedure for Requesting a Refund

4.1. To apply for a refund, contact support at: support@loveradar.vip indicating the transaction ID, date, and reason for the request. 4.2. The Administration reviews the request and provides a response within 14 days from the date of receipt of the application. 4.3. Upon approval, the refund is made using the same method by which the payment was made (to a card or via a mobile network operator), or by another method agreed upon with the User, within the timeframe determined by the payment provider/mobile operator.

5. Refund Abuse and Chargebacks

5.1. Initiating an unjustified chargeback (disputing a payment directly through a bank or mobile operator bypassing support) for a service that was actually provided is recognized as a violation of the Terms of Service and may result in account blocking without the restoration of access to unused credits. 5.2. The Administration reserves the right to dispute unjustified chargebacks with the payment provider by providing supporting data on the provision of the service.